Question 1

How do I register for an account?

Accepted Answer

To register for an account, you can click Log In at the principal menu.

Question 2

Do I need an account to shop with you?

Accepted Answer

You don't need to have an account in order to shop with us.  However, we recommend you creating an account as this will allow for a faster checkout process next time you shop with us. You will also be able to access your order history.

Question 3

How can I reset my password?

Accepted Answer

If you have forgotten your account password, please follow the login procedure and then click on the 'Forgotten Password' link. You will receive a 'Reset Your Password' email right away.

Question 4

How much is the shipping cost?

Accepted Answer

Shipping costs are not included in the price. A shipping charge will be added to all orders placed through the website. The shipping costs can be seen on the order summary and the order confirmation sent via email.

Question 5

What are your delivery times?

Accepted Answer

Your order is dispatched 2-5 working days after receipt of your order. As Caliu cannot guarantee local delivery conditions, Caliu cannot provide any certain guarantees as to when the order is delivered to the customer’s address.

Question 6

Which countries do we supply to?

Accepted Answer

We ship to all Europe countries as standard. We can ship worldwide too, just ask us for exact shipping costs to your country at info@caliu.eu or via our contact form.   In the event of delivery outside the EU, the customer will have to pay for customs duties or VAT or any other taxes due to the import of products in the country of delivery. The customer is also solely responsible for the formalities related thereto unless otherwise specified. The customer is solely responsible for checking whether the products ordered can be imported under domestic law in the country of delivery

Question 7

Can I cancel my order?

Accepted Answer

Once an order has been approved and forwarded to Caliu, it is no longer possible to change it.

Question 8

Can I get a refund?

Accepted Answer

We offer a 14-day right of return on all products purchased from the Caliu webshop. The products must be returned unused and in their original packaging, and the costs of returning the product are borne by the customer.

Question 9

When will I receive my refund?

Accepted Answer

Once the returns department has received the product and approved the return, the purchase sum will be credited to the credit or debit card you used to make the purchase. The amount is refunded as quickly as possible, max. 30 days after we have received the returned product.

Question 10

Which payment methods do you accept?

Accepted Answer

Caliu accepts payment by Credit Card, Paypal and Bank Transfer.

Question 11

How should I clean the barbecue?

Accepted Answer

1. Let the barbecue cool after its use and take out the charcoal and ashes.  2. Use a specific cleaning product for barbecues and leave it for a few minutes.  3. Clean with a wet scourer (use a metallic scourer for the grate).  4. Rinse and wipe dry it carefully.

Question 12

How often should I clean the barbecue?

Accepted Answer

In order to keep the barbecue in perfect conditions, clean it after every use.

Question 13

How do I store the barbecue?

Accepted Answer

The important thing is to store the barbecue in a dry place. You can store it in a cardboard box or if you have enough space, as it is pretty to look at, you can store it in the kitchen where everyone can see it.

Question 14

Where can I use the barbecue?

Accepted Answer

You can use your Caliu barbecue indoors and outdoors. Be aware that charcoal grilling creates smoke that needs to be removed from an indoor place with good ventilation.    Always protect the surface where you place the barbecue from high temperatures and grease. Be careful not to use the barbecue in delicate places, such as natural wood or flammable varnish.

Question 15

What charcoal should I use?

Accepted Answer

You can use any type of charcoal in briquette format.  We recommend you our ECO Ignition pack made of coconut shell bio charcoal and fire starter coconut fiber tablets, presented in "one use dose bags" ( 850-900grs.).  A pack contains 6 doses, you can enjoy 6 barbecues.

FAQ Frequently Asked Questions

FAQ
Frequently Asked Questions