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FAQ

Common Questions

Shipping & Delivery

Shipping costs?


Shipping costs are not included in the price. A shipping charge will be added to all orders placed through the website. The shipping costs can be seen on the order summary and the order confirmation sent via email. Caliu accepts payment by Credit Card, Paypal and Bank Transfer. The amount will be charged to your account when we ship your purchase.




How long will I be before I receive my goods?


Your order is dispatched 2-5 working days after receipt of your order. As Caliu cannot guarantee local delivery conditions, Caliu cannot provide any certain guarantees as to when the order is delivered to the customer’s address.




Which countries do we supply to?


We ship to all Europe countries as standard. We can ship worldwide too, just ask us for exact shipping costs to your country at info@caliu.eu or via our contact form. In the event of delivery outside the EU, the customer will have to pay for customs duties or VAT or any other taxes due to the import of products in the country of delivery. The customer is also solely responsible for the formalities related thereto unless otherwise specified. The customer is solely responsible for checking whether the products ordered can be imported under domestic law in the country of delivery





Returns

Can I cancel my order?


Once an order has been approved and forwarded to Caliu, it is no longer possible to change it.




If I change my mind about all or some of the products I have purchased, can I send them back and get a refund?


We offer a 14-day right of return on all products purchased from the Caliu webshop. The products must be returned unused and in their original packaging, and the costs of returning the product are borne by the customer.





Payment

Payment Options


Paypal, Credit Card or Bank Transfer




How are refunds paid if I return a product?


Once the returns department has received the product and approved the return, the purchase sum will be credited to the credit or debit card you used to make the purchase. The amount is refunded as quickly as possible, max. 30 days after we have received the returned product.